Riverview Patient Guide
We are committed to your care.
我们的目标是提供最优质的护理. 为此，我们征求像您这样的患者的反馈. You may be contacted by phone, email or text and asked to complete a confidential survey. 请花时间完成调查. Your feedback will help us know what we’re doing well and where we can improve.
Privacy Practices Patient Rights & Responsibilities Concerns About Your Care
Fast facts about your stay.
- ATM
- Bedside Shift Report
- Bedside Technology
- Cafeteria
- Calling Your Nurse
- Cellphones & Video
- Channel Listing for TV
- Concerns About Your Care
- Electrical Appliances
- Fire Safety
- Flowers
- Hearing Impaired
- Hospital Safe for Valuables
- Hourly Rounding
- Housekeeping Services
- Interpreters and Translation Services
- Lost and Found
- Medicines
- Parking
- Pastoral Care
- Patient Meals
- Personal Belongings and Valuables
- Public Restrooms
- Rapid Response Team
- Smoking
- Telephone
- TV
- Vending Machines
- Visiting Hours
- Wifi
Support for Caregivers
We encourage patients to pick a key person to support them during their hospital stay. 你是否是主要的支持人员, 或者只是许多关心和支持你所爱的人中的一个, you can play an important role in making sure your loved one gets the safest and best care both here and beyond the hospital.
Patient and Family Care
我们参与以病人和家庭为中心的护理. We believe that family plays an important role in ensuring the health and well-being of patients of all ages. 我们的目标是在医疗保健从业者之间建立伙伴关系, patients and families that will lead to the best outcomes and enhance the delivery of safe, quality, efficient, effective, and timely care.
What to Know Before You Leave
Caregivers can help ensure the best outcome for their loved one after a hospital stay by getting the answers to these three questions:
- 医疗护理(家庭或机构)的下一步是什么, 随访与初级保健医生或物理治疗, etc.)? 帮助你所爱的人安排细节来实现这一目标——财务计划, transportation, scheduling, etc.
- 我所爱的人需要服用什么新药和旧药? 帮助你所爱的人了解细节——时机, dosing instructions, side effects, prescription refills, etc.
- What health warning signs do I need to watch for and what do I do if they happen? Help your loved one by writing these symptoms down as well as the name and contact number to call.
如果你觉得你需要休息或帮助，向朋友和家人求助. And consult the resources listed here: National Alliance for Caregiving | Family Caregiver Alliance | Caregiver Action Network
Facts About Your Stay
ATM
No ATM available at this time.
Bedside Shift Report
我们希望您在入住期间感到舒适和周到, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. 你参与得越多，你的护理就越好，越安全.
Bedside Technology
During your stay, you may see your doctors and nurses using computers or tablets. 这些工具通过提供全天候监控来帮助他们照顾您, a variety of resources and quick communication with the rest of your healthcare team. 如果你有任何问题，问你的医生或护士.
Cafeteria
Highpoint Health - Riverview Cafe
位置:主入口对面的一楼
Breakfast Hours: Daily from 7am - 9am
Lunch Hours:
Daily from 11:30 am to 1pm
Dinner Hours:
Daily from 5pm to 5:30pm
访客可随时使用餐厅. 由于饮食限制，病人不能在自助餐厅用餐.
Calling Your Nurse
您的房间通过对讲系统与护理站相连. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.
Cellphones & Video
在您住院期间，您可能会看到您的护理团队成员使用手机. At Highpoint Health - Riverview, 我们的员工被允许使用手机进行与工作有关的活动, 比如与医生或其他护理团队成员沟通. 员工不得使用手机从事与工作无关的活动. There are many work related benefits of cellphones and other communication devices, including access to medical references, clinical tools and patient information.
Channel Listing for TV
| 2 ABC | 22 WJFB | 42 Lifetime | 63 Style |
| 3 Local | 23 TBS | 43 History | 64 Oxygen |
| 4 NBC | 24 USE | 44 HGTV | 65 Food Network |
| 5 CBS | 25 Disney | 45 TLC | 66 Travel Channel |
| 6 Fox 17 | 26 Sport South | 46 CNBC | 70 FX |
| 7 WRTN | 27 CSS | 47 HLN | 71 TV Guide |
| 8 PBS | 28 FS Tennessee | 48 FOX News | 80 G4 |
| 9 C-SPAN | 29 ESPN2 | 49 CSN 49 | 81 Cartoon Network |
| 10 ACCESS | 30 CMT | 50 NBC Sports | |
| 11 ESPN | 31 GAC | 51 MSNBC | |
| 12 QVC | 32 VH1 | 52 TWC | |
| 13 CNN | 33 BET | 53 truTV | |
| 14 WUXP (My 30) | 34 MTV | 54 Golf Channel | |
| 15 TBN | 35 ABC Family | 55 Jewelry TV | |
| 16 HSN | 36 AMC | 56 Bravo | |
| 17 ION | 37 Nickelodeon | 57 Syfy | |
| 18 The CW | 38 TNT | 58 E! | |
| 19 Access | 39 Discovery | 59 TV Land | |
| 20 FAM (WGN) | 40 Animal Planet | 60 Comedy Central | |
| 21 WHNT | 41 A&E | 61 Spike TV |
Concerns About Your Care
Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the hospital patient advocate. 您也有权向以下任一机构提出投诉:
田纳西州公共卫生部
710 James Robertson Parkway,
Nashville, TN 37243
Phone: (615)741-3111
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org，然后点击“报告患者安全事件”
Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our medical ethics committee can help you and those who are here to support you make difficult decisions. For help, reach out to your nurse to contact someone from the medical ethics committee.
Electrical Appliances
For your safety, we reserve the right to inspect any electrical appliances brought into the hospital.
Fire Safety
我们不时进行消防演习. 如果你听到警报，就呆在原地. 在真正的紧急情况下，医院工作人员会告诉你该怎么做.
Flowers
鲜花由个别花店送到病房. 请注意，重症监护室不允许送花.
Hearing Impaired
我们为聋人或听障人士提供服务. 如果你需要这些服务，请联系你的护士.
Hospital Safe for Valuables
We ask that patients leave any valuables they may have with a family member or home. If you have a need to lock up valuables, please ask your nurse to check with Security.
Hourly Rounding
A nurse will visit you every hour during the day and every two hours at night to check on your comfort, help you change positions in bed, assist with trips to the bathroom, 确保你够得着手机, call light, and personal items easily.
Housekeeping Services
每天提供客房服务.
Interpreters and Translation Services
为病人提供翻译服务. 请联系您的护士寻求帮助.
Lost and Found
In the event you have lost an item at our facility, please reach out to Security.
Mail sent to our facility are delivered to patients Monday through Friday by hospital volunteers. 鲜花可以由个人花店，工作人员或志愿者提供. 危重监护区不允许有鲜花.
出院后收到的邮件将转发到患者家中.
Medicines
All medicines you take in the hospital need to be prescribed and given to you by hospital staff. 告诉你的医生你经常服用的药物. 如果你还需要，医院的工作人员会给你的.
Parking
患者及家属可免费停车. Handicap parking is available.
Pastoral Care
如果你想要牧师的精神关怀和安慰, 请让你的护士菠菜app有哪些志愿者名单上的牧师.
Patient Meals
所有患者的早餐、午餐和晚餐均根据饮食安排. 在正常营业时间内，欢迎访客参观餐厅.
Personal Belongings and Valuables
个人护理用品，如隐形眼镜, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. 把贵重物品如珠宝或现金留在家里, 或者把它们交给一个值得信赖的亲戚或朋友看管. If this is not an option, valuables may be locked up by Security at your request. Highpoint Health - Riverview cannot be responsible for replacing personal belongings.
Public Restrooms
For everyone’s health and safety, we ask visitors not to use patient restrooms. 公共厕所遍布整个医院. 让医院工作人员指引你到最近的医院.
Rapid Response Team
You can call a rapid response team to respond if your condition worsens and you do not get the immediate care you need.
How to call rapid response:
- Dial 1175 on bedside phone.
- 告诉接线员“快速响应”，并提供你的姓名, room number, patient’s name and your concern.
- 快速反应小组将被派往您的房间.
Smoking
If You Smoke or Use Tobacco
While you are in the hospital, please do not suffer from nicotine withdrawal. You can receive nicotine replacement therapy (NRT) or other appropriate support during your hospital visit. 请向你的护士询问更多的情况.
Telephone
Your friends and family can call your hospital room directly, by dialing 615.735-5加上您房间号的最后三位. To make local calls, dial 9 and wait for the dial tone, then dial your desired number. 长途电话可以先拨9 + 1再拨电话号码.
Key Numbers
Main 615.735.1560
Billing 1.855.270.1595
After Discharge Questions 615.735.5363
Nutrition/Dietary Services 615.615.5378
Medical Records 615.328.6623
TV
Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. 电视由床头枕头扬声器或侧轨控制. 听力受损人士可使用封闭式字幕. 如果你在使用电视方面有任何问题，可以询问工作人员.
Vending Machines
Here you can find beverages and snacks 24 hours a day in the ER Waiting Area. 向你的护士询问最近的自动售货机的位置.
Visiting Hours
Visiting hours are subject to change. 在你住院期间，请向你的护士询问正式工作时间.
促进愈合和安全，限制感染, 有些单位可能会限制一次接待的访客人数.
- General Hours: 7:00 a.m. to 9:00 p.m. Note: 病人有权选择接受家属探访, 朋友或其他个人在他们逗留期间的任何时间.
- Pediatrics: One parent or other adult support person is required to stay with patient at all times.
Visiting Overnight
Overnight visitation with a patient must be coordinated with the charge nurse and/or nurse manager and is only permitted under certain circumstances. 如果过夜访问已被批准, 护士会给你一张来访者卡, who will provide you with instructions for obtaining a visitor pass from the security guard. Please wear this badge and remain in the waiting room or the patient’s room at all times during your overnight visit. 我们保留取消过夜特权的权利.
Wifi
作为对病人和访客的服务, Highpoint Health - Riverview provides free wireless internet access through the hospital. Please go to your Wi-Fi settings, select Guest_Access, 然后按照弹出窗口上的说明操作.